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1. General provisions
1.1. These terms of service are an official offer (public offer), hereinafter - "Terms of service" of the website english4it.online, hereinafter - "Contractor", to enter into a contract of sale of goods remotely, i.e through the Internet site. The Contractor shall place the Terms of Service on the Contractor's official website.
1.2. In case of acceptance of the following conditions and payment for Services, a legal or natural person accepting these Terms of Service becomes a "Customer" (acceptance of the Terms of Service is equivalent to concluding a contract on the terms set forth in the Terms of Service).
1.3. The moment of full and unconditional acceptance by the Buyer of the Contractor's Terms of Service (acceptance) to enter into an electronic contract of sale of goods, is the fact of payment by the Buyer of the order of these Terms of Service, in terms and at prices specified on the Contractor's website.
1.4. In connection with the above, carefully read the text of these Terms of Service, and if you do not agree with any item of the Terms of Service, the Contractor invites you to refuse to use the Services.
2. Concepts and definitions
2.1. In these Terms of Service, unless the context otherwise requires, the following terms have the following meanings:
2.2. "Service" - an online service provided by the Contractor in accordance with the description of the relevant card of the Service on the Internet site;
2.3. "Internet site" - a means to provide or sell services, work or goods through an electronic transaction.
2.4. Acceptance - full, and unconditional acceptance by the Customer of the terms of this Agreement without any exceptions and / or restrictions.
2.5. "Contractor" - a company that sells services provided on the Internet site.
2.6. The Customer is a person who has accepted the terms of this Agreement and becomes the Customer of the Contractor's services under the concluded agreement. The Customer may be any individual who has entered into an Agreement with the Contractor on the terms set forth in the Terms of Service.
2.7. "Order" - the choice of individual items from the list of services specified by the Customer when placing an order and making a payment.
2.8. Online classes (courses) are a speech, lecture, or lesson that takes place in real time and / or in a recorded format by providing the Customer with a personal link (access) on the terms of these Terms of Service.
2.9. "Cart" is a software tool used on the Internet site, which allows the Customer to choose to pay or refuse to buy one or more Services, view the price, choose the quantity, view the offer and make a payment.
2.10. Program - a set of online classes (webinars, trainings), electronic versions of audio and video recordings of classes, seminars, courses, audio files, video files, and text, interconnected and structured on a specific topic, access to which is provided through the Internet site.
2.11. Personal link - the address of the Internet site or part thereof (Web pages), which allows the Customer to access the Service on the Internet.
3. Subject of the Agreement
3.1. The Contractor undertakes to transfer to the Customer the access to the Service for the time specified on the website of the respective Service, and the Customer undertakes to pay for and accept the Service under the terms of this offer.
3.2. These Terms of Service regulate the purchase and sale of services on the site, including:• voluntary choice by the Customer of the Services on the site;• independent registration of the order by the Customer on the website;• payment by the Customer of the order placed on the website;• processing and providing the Service to the Customer.
4. The order of ordering and providing services
4.1. The customer has the right to place an order for any service presented on the website.
4.2. Each item can be ordered in any quantity.
4.3. If it is not possible to provide the Service, the company's manager is obliged to inform the Customer (by phone, Viber, Telegram, or e-mail).
4.4. In the absence of the service, the Customer has the right to replace it with services appropriate to the cost or refuse this service and cancel the order.
4.5. The Customer pays for the Services (Program) in one of the selected ways, and then notifies the Contractor of the payment with the provision of supporting documents by e-mail info@english4it.online or Telegram number +380732081560.
4.6. After the Contractor receives confirmation of payment, the Customer is sent a link to the e-mail address specified when filling out the application for participation in the Program.
4.7. In case the Customer does not receive a Personal Link, the Customer must contact the Contractor's support service by sending an e-mail to: info@english4it.online, by phone numbers on the Contractor's Website or in any other way.
4.8. The personal link is valid for one Customer who received the specified link. It is forbidden to transfer the Personal Link to third parties.
4.9. The Customer is solely responsible for maintaining the confidentiality and security of access to their Personal account, webinars and other elements of the Program, as well as all actions carried out through the Personal account, and undertakes to immediately notify the Contractor of any violation of the security of the Personal account.
4.10. To receive the Service, the Customer independently ensures compliance with the appropriate technical conditions for a personal computer or other mobile devices.
4.11. The schedule of online classes (webinars, trainings) can be changed by the Contractor unilaterally by posting such information in at least one way: notification via Viber to the phone number specified by the Customer, announcement on the website, sending a message to the Customer's email address, etc.
4.12. When participating in online classes (webinars, trainings) it is prohibited to incite ethnic conflicts, humiliate other participants, and coaches, use advertising, obscene language or other behavior that violates moral and ethical norms and requirements of applicable law.
4.13. When participating in online classes (webinars, trainings), it is forbidden to interfere with other participants and the instructor in any way that would disrupt the process of rendering Services. If such behavior is identified and the instructor and / or the technical staff of the webinar confirm the fact that the behavior had taken place, the Contractor has the right to warn the Customer by issuing the first warning; then the second warning accompanied by a fine in the amount of up to 500 UAH. If the behavior is repeated a third time, the Contractor may cancel the Customer's participation in online classes (webinars, trainings) without refunding the payment received, in case of violation of the above rules.
4.14. Use of the information and materials received by the Customer (audio, video recordings, etc.) is allowed only for personal purposes and for personal use.4.15. The Contractor has the right to refuse to provide services unilaterally and cancel the Customer's access to the selected program in case the Customer transfers Personal Links to third parties or disseminates information and materials (audio, video, etc.)
4.16. The Contractor is not responsible for the inability of the Customer to participate in online classes (webinars, trainings), which arose for reasons beyond the Contractor's control.
4.17. The Contractor reserves the right to modify, reschedule, or cancel any free events offered as an added value to the Customer at its discretion. In the event of such changes, the Contractor is committed to providing prior notification to the Customer. Notification may be made through one or more of the following methods: email, phone call, messages via Viber, Telegram, or announcements posted on the website. The Customer acknowledges and agrees that schedules for these free events are subject to change, and the Contractor will make reasonable efforts to ensure that any modifications or cancellations are communicated to the Customer in a timely manner. Due to the complimentary nature of these events, in the case of cancellation, the Contractor is under no obligation to provide a refund or enrollment in an alternative event. However, the Contractor may, at its discretion, offer a substitute event, course, or service, either paid or free, as a courtesy to the Customer.
5. The cost of services and payment calculation procedure
5.1. The cost of the Service is indicated in the description on the relevant page of the Internet site, which the Customer sends to the Basket to be calculated.
5.2. The customer pays for services 100% on a prepayment basis.
5.3. Payment for Services by the Customer means understanding and full consent of the Customer with the offer.
5.4. Payment for Services is made by transferring funds to the Contractor's current account. The payment methods for the selected Service are specified on the Site or in the payment invoice sent to the Customer after completing the Application on the Internet site.
5.5. The Contractor has the right to unilaterally change the price of the Services until the moment of payment by publishing the new price on the Internet site.
5.6. In case of mutual agreement between the Parties, the Customer may be granted the right to pay for the Service in installments.
5.7. The service is considered paid from the moment funds are credited to the current account of the Contractor.5.8. In case the Customer fails to pay any of the installments within the stipulated time, the Contractor has the right to deny the Customer access to the relevant Service without a refund.
5.9. In case the Customer finds the quality of the services unsatisfactory for any reason, the Customer can receive a refund provided they inform the Contractor right after the first class after the start of the Program.
5.10. To request an address, the Customer must send an email to this address: info@english4it.online. The application must contain the following information:• the Customer's full name;• e-mail to which the Customer is registered in the Personal account and / or in the webinar service;• Method, date and amount of payment for Services;• Bank details of the card from which the payment was made• Reasons due to which the Customer believes the services were inadequate;The Customer is responsible for the correctness of the data specified in the Application.
5.11. Provided that the Application for refund meets the requirements of paragraphs 7.8, 7.9 of the Agreement, the Contractor must return the paid funds within 30 (thirty) calendar days from the date of receipt of the application. Refunds are made to the card from which the payment was made after deducting the costs of the first lesson, the cost of the trial lesson and the commission of the payment system.
5.12. In the absence of the information specified in the refund applicationClause 5.10 of the Agreement or providing false information, the Contractor has the right to refuse the Customer a refund.
5.13. In case of violation by the Customer of clause 4.12-14, 6.2, 6.3 of the terms of service, funds paid by the Customer to the Contractor are not returned.
5.14. Any claims or statements sent by the Customer after the expiration of the period specified in clause 5.9 of the terms of service are not considered by the Contractor.
6. Termination of the contract
6.1. Termination of the execution of the terms of service is possible:• by agreement of the parties;• in case of temporary interruption at the customer's initiative. In this case, the Parties sign the Appendix to this agreement.• in case of Violation by the Customer of obligations or conditions stipulated in the terms of service.
6.2. Upon termination of the terms of service, if the Customer pays more than the COST of the actual amount of classes, the Contractor will return 100% of the amount to the CUSTOMER for the classes not yet conducted.
6.3. Termination of the Terms of Service by one of the parties does NOT exempt the customer from paying for the services actually provided.
6.4. The CUSTOMER must notify the Contractor in writing of their desire to terminate the offer at least 15 days before the scheduled last lesson.
6.5. The parties are released from responsibility for partial or complete non-fulfillment of obligations under this Agreement, if this non-fulfillment is the result of serious circumstances, which have been confirmed by the Chamber of Commerce and Industry of Ukraine and arose after this Agreement entered into force.
7. Rights and obligations of the customer
7.1. The customer has the right
7.1.1. To receive Services under the Terms of Service.
7.1.2. To receive information from the Contractor about the Services provided, the terms of their provision by calling the telephone numbers indicated on the Site, by sending a corresponding request to the e-mail address indicated on the Site, or through the feedback form.
7.1.3. To log on to the online webinar under their account from only one access point (personal computer, laptop, netbook, tablet, smartphone, etc.).
7.1.4. To execute all consumer rights in accordance with the current legislation of Ukraine, which regulates these legal relations.
7.2. The customer obliges:
7.2.2. To pay for the Services in full in the manner and within the terms stipulated in the Terms of Service.
7.2.3. To provide the Contractor with up-to-date contact details for maintaining ongoing communication with the Contractor within the framework of the provision of Services, in accordance with the Terms of Service. The customer is responsible for the truthfulness of the information.
7.2.4. To maintain in good technical condition the equipment and communication channels belonging to it and providing access to the Site, such as, but not limited to the list: computer, laptop, smartphone, access to the Customer's e-mail provided to the Contractor, mobile service, viber, etc.
7.2.5. Independently and in a timely manner get acquainted with information about the schedule, dates, time, cost and conditions of the provision of Services, which is provided to him via e-mail, Viber, Personal account, etc., posted on the Internet Site. The Customer does not have the right to present claims to the Contractor in case of untimely reading or not reading the information on the Site. The Customer assumes all responsibility for the consequences of late reading or not reading the information posted by the Contractor on the Site and in e-mails sent to the Customer's e-mail.
7.2.6. To carry out recommendations, homework, requirements, etc. of the Contractor related to a particular Service.If the student refuses to complete the tasks or to fulfil the proper information, we cannot issue a certificate of excellence. We are responsible for the certificate, and therefore the knowledge students get. We reserve the right to terminate access to the course due to non-compliance with these conditions.
7.3. The customer is prohibited from:
7.3.1. Recording in any form (through audio, video recording, uploading, screenshots, photography and other methods of storing information) an online class (webinar, training) conducted as part of the provision of Services in accordance with the Terms of Service.
7.3.2. Copying and distributing in any way audio, video, informational materials, and recordings of online classes (webinars, trainings) received as part of this offer.
7.3.3. Distributing materials received under the Terms of Service by decoding (translating audio and video materials into text format) or translating them into other languages.
7.3.4. Using the information and materials received within the framework of the Terms of Service for commercial purposes.
7.3.5. Using the information received from the Contractor, including (without limitation) for the purpose of creating a similar and / or competing service or service, or for the purpose of obtaining commercial or financial benefit without prior agreement with the Contractor.
7.3.6. Carrying out their activities on the basis of the Contractor's Services.
7.3.7. Allowing the dissemination of false information, information that discredits the honor, dignity, and business reputation of the Contractor, teachers, administrators, coaches and others, as well as information that encourages and calls for ethnic, ethnic, sexual, racial intolerance, hostility, war, change of government organization of countries, information, the dissemination of which is prohibited by the current legislation of Ukraine and international law, depending on the territory of rendered services.
7.3.8. Transfering and/or providing access to the Service to any third parties, as well as receiving Services jointly with third parties.
8. Rights and obligations of the Contractor
8.1. The Contractor has the right to:
8.1.1. Independently determine the forms and methods of providing Services, taking into account the terms of the Terms of Service, other contracts signed with the Customer and the requirements of the current legislation of Ukraine and the terms of the Contract.
8.1.2. Unilaterally determine the cost of the Services.
8.1.3. Independently determine / change the dates of online classes (webinars, trainings).
8.1.4. Independently determine / change the content, duration, amount of information in an online class (webinar, training) within the framework of the Program and the requirements of the Ministry of Education and Science of Ukraine, as well as the functionality, the interface of the Website in the process of providing the Service.
8.1.5. Make photo, video, and audio recordings during online classes (webinars, trainings) and use them at their own discretion. The Customer gives his consent to the performance of these actions by the Contractor and grants the Contractor the right to make them public by publishing them on the Site and in another way, to make available to an indefinite number of persons, to distribute, reproduce, edit and otherwise use photos, audio, video recordings with images and (or) the voice of the Customer.
8.1.6. Independently involve third parties, including trainers, in the provision of Services.
8.1.7. To receive from the Customer any information necessary to fulfill obligations under the Agreement. In case of failure to provide information, incomplete or incorrect information, the Contractor has the right to suspend the provision of Services under the Agreement until the Customer provides such information.
8.1.8. Conduct questionnaires and surveys of the Customer, including requesting feedback on the Services received, distribute (publish or otherwise distribute) the results of the questionnaire (survey) and feedback on the services received in compliance with the requirements of the Ukrainian legislation on personal data protection.
8.1.9. Refuse to provide Services or limit the Contractor's access to the Program without the refund of paid funds in the following cases:• Provision of false information by the Customer.• Non-compliance by the Customer with the payment terms and procedure stipulated in p. 5.1, 5.2, 5.6, 5.7, 5.8 of the Terms of Service.• Violation by the Customer of clause 4.12-14, 6.2, 6.3.
8.1.10. Sending newsletters (including promotional materials) to the Customer's e-mail address. At the same time, such messages must contain a link to unsubscribe from the newsletter, which allows the Customer to independently refuse to receive this newsletter.8.1.11. Unilaterally make changes to the conditions of the Terms of Service by posting its new version on the Site.
8.2. The Contractor obliges:
8.2.1. To provide Services of appropriate quality in the manner and under the conditions provided for in the Terms of Service.
8.2.2. To store the information and data (including personal data) received from the Customer in accordance with the terms of this Agreement.
8.2.3. To provide the Customer with information about the Services provided and the terms of their provision.
8.2.4. To inform the Customer about a change in the procedure for providing Services (dates, broadcast schedules) by posting such information in accordance with clause 4.11. of the Terms of Service.
9. Responsibility of the parties and resolution of DISPUTES
9.1. In the event of DISPUTES arising on issues covered by THIS Agreement, the Parties will take all MEASURES to resolve them through negotiations.
9.2. In case of impossibility of resolving DISPUTES through negotiations, the disputes will be resolved in court, in accordance with the current legislation of Ukraine.
10. Protection of personal data and confidential information
10.1. By agreeing to the terms of the Terms of Service, the Customer gives the Contractor unequivocal consent to the processing and use of any personal data that became known to the Contractor as a result of the provision of Services under the terms of this Agreement in accordance with the legislation of Ukraine in the field of personal data protection.
10.2. Processing of personal data includes, but is not limited to, collection, registration, accumulation, storage, adaptation, change, update, use and dissemination (distribution, implementation, transfer), depersonalization, destruction of personal data processed by the Contractor by any person, affiliated with the Contractor for the purpose of maintaining the database of personal data of the Customers.
10.3. The Customer agrees that the Contractor shall not obtain additional consent from the Customer to transfer the Customer's personal data to any person affiliated with the Contractor through contractual relations.
10.4. All information that became known to the Customer in connection with the receipt of Services from the Contractor under a genuine offer (including passwords for access to the Programs) is confidential information and a trade secret of the Contractor.10.5. The Customer obliges not to disclose and not to transfer the Contractor's confidential information and trade secrets for perusal and/or use to third parties without the Contractor's prior written consent.
11. Intellectual property rights
11.1. All online classes (webinars, trainings) in the form of speeches, lectures, performances; audio and video lessons, recordings of online broadcasts in the form of audiovisual works, phonograms and videograms, photographic works, images, articles and any other materials received by the Customer in fulfillment of the Terms of Service (hereinafter - Materials) are objects of intellectual property rights and subject to protection.
11.2. Copyright and related rights to the Materials to which access is provided to the Customer belong to the Contractor. The Customer is granted only the right to use the Materials exclusively for personal non-commercial purposes, unless otherwise stipulated by a special contract signed separately between the Customer and the Contractor.
11.3. Copying, reproduction, distribution, performance, public notification, demonstration, display, use, translation, processing, adaptation and any similar changes of the Materials without the prior written consent of the Performer is prohibited in any way.
12. Other conditions
12.1. The Terms of Service come into effect from the moment the customer makes payment for any Service on the website and is valid for the period specified in the Service card on the english4it.online website until its termination under the conditions set out above.
12.2. In cases not provided for in this Agreement, the Parties are governed by the current legislation of Ukraine.
12.3. The Parties confirm their complete and unambiguous understanding of the subject and content of this offer, the rights and obligations of each party arising from or related to the execution of the Terms of Service, the essence of the terms used in it, as well as the compliance of the text of the Terms of Service with the intentions and will of the Parties.
12.4. If any provision (part) of the Terms of Service, is or becomes invalid for any reason, this fact does not affect the validity of other provisions of the Terms of Agreement, as a whole.
12.5. The parties agree that the law of Ukraine applies to the relations that have arisen between them on the basis of the Terms of Service,.
12.6. The parties have the right at any time to conclude this contract in the form of a written bilateral document.
12.7. Changes to the Terms of Service, are additionally drawn up and enter into force after being signed by the Parties.