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1.1. These Terms of Service are an official public offer (hereinafter — "Terms of Service") of the website english4it.online (hereinafter — "Contractor") to enter into a contract for the sale of services remotely, i.e., through the Internet site. The Contractor shall place the Terms of Service on the Contractor's official website.
1.2. In case of acceptance of these conditions and payment for Services, a legal or natural person accepting these Terms of Service becomes a "Customer". Acceptance of the Terms of Service is equivalent to concluding a contract on the terms set forth herein.
1.3. The moment of full and unconditional acceptance by the Customer of the Contractor's Terms of Service (acceptance) to enter into an electronic contract of sale of services is the fact of payment by the Customer of the order, under the terms and at the prices specified on the Contractor's website.
1.4. In connection with the above, please carefully read the text of these Terms of Service. If you do not agree with any item of the Terms of Service, the Contractor invites you to refuse to use the Services.
2.1. In these Terms of Service, unless the context otherwise requires, the following terms have the following meanings:
2.2. "Service" — an online service provided by the Contractor in accordance with the description of the relevant service card on the Internet site.
2.3. "Internet site" — a means to provide or sell services, work, or goods through an electronic transaction.
2.4. "Acceptance" — full and unconditional acceptance by the Customer of the terms of this Agreement without any exceptions and/or restrictions.
2.5. "Contractor" — the company that sells services provided on the Internet site.
2.6. "Customer" — a person who has accepted the terms of this Agreement and becomes the Customer of the Contractor's services. The Customer may be any individual who has entered into an Agreement with the Contractor on the terms set forth in these Terms of Service.
2.7. "Order" — the selection of individual services specified by the Customer when placing an order and making a payment.
2.8. "Online classes (courses)" — a speech, lecture, or lesson that takes place in real time and/or in recorded format by providing the Customer with a personal link (access) on the terms of these Terms of Service.
2.9. "Cart" — a software tool used on the Internet site, which allows the Customer to select services, view the price, choose the quantity, and make a payment.
2.10. "Program" — a set of online classes (webinars, trainings), electronic versions of audio and video recordings, seminars, courses, and related materials, access to which is provided through the Internet site.
2.11. "Personal link" — the web address that allows the Customer to access the Service on the Internet.
3.1. The Contractor undertakes to grant the Customer access to the Service for the time specified on the website of the respective Service, and the Customer undertakes to pay for and accept the Service under the terms of this offer.
3.2. These Terms of Service regulate the purchase and sale of services on the site, including:
- voluntary selection by the Customer of Services on the site;
- independent registration of the order by the Customer on the website;
- payment by the Customer of the order placed on the website;
- processing and provision of the Service to the Customer.
4.1. The Customer has the right to place an order for any Service presented on the website.
4.2. Each item may be ordered in any quantity.
4.3. If it is not possible to provide the Service, a company representative shall inform the Customer (by phone, Viber, Telegram, or e-mail).
4.4. In the absence of the Service, the Customer has the right to replace it with a service of equivalent cost or refuse this Service and cancel the order.
4.5. The Customer pays for the Services (Program) using one of the available payment methods and then notifies the Contractor of the payment by providing supporting documents to info@english4it.onlineor via Telegram at +380732081560.
4.6. After the Contractor receives confirmation of payment, the Customer is sent a Personal Link to the e-mail address specified in the application for participation in the Program.
4.7. If the Customer does not receive a Personal Link, the Customer must contact the Contractor’s support service by sending an e-mail to info@english4it.online, by calling the phone numbers listed on the Contractor’s website, or in any other available way.
4.8. The Personal Link is valid for one Customer who received it. Transferring the Personal Link to third parties is prohibited.
4.9. The Customer is solely responsible for maintaining the confidentiality and security of access to their personal account, webinars, and other elements of the Program, as well as for all actions carried out through the personal account, and undertakes to immediately notify the Contractor of any breach of security of the personal account.
4.10. To receive the Service, the Customer independently ensures that their computer or mobile device meets the required technical conditions.
4.11. The schedule of online classes (webinars, lessons) may be changed by the Contractor unilaterally by notifying the Customer in at least one of the following ways: message, announcement on the website, or e-mail to the Customer’s address.
4.12. When participating in online classes (webinars, lessons), it is prohibited to incite ethnic conflicts; humiliate other participants, teachers, or coaches; use advertising; use obscene language; or otherwise behave in a way that violates moral and ethical norms or applicable law.
4.13. When participating in online classes (webinars, lessons), it is prohibited to interfere with other participants and the instructor in any way that would disrupt the provision of Services. If such behavior is identified and confirmed by the instructor and/or technical staff of the webinar, the Contractor has the right to (i) issue a first warning; (ii) issue a second warning accompanied by a fine of up to 500 UAH; and (iii) in case of a third violation, cancel the Customer’s participation in online classes (webinars, trainings) without refund.
4.14. Use of any information and materials received by the Customer (including audio and video recordings) is allowed only for personal, non-commercial purposes.
4.15. The Contractor has the right to refuse to provide Services unilaterally and cancel the Customer’s access to the selected Program if the Customer transfers Personal Links to third parties or disseminates information and materials (audio, video, etc.).
4.16. The Contractor is not responsible for the Customer’s inability to participate in online classes (webinars, lessons) due to reasons beyond the Contractor’s control.
4.17. The Contractor reserves the right to modify, reschedule, or cancel any free events offered as an added value to the Customer at its discretion. In the event of such changes, the Contractor will provide prior notification via one or more of the following methods: e-mail, phone call, messages via Viber or Telegram, or announcements posted on the website. The Customer acknowledges that schedules for these free events are subject to change. Due to the complimentary nature of these events, in the case of cancellation the Contractor is under no obligation to provide a refund or enrollment in an alternative event. However, the Contractor may, at its discretion, offer a substitute event, course, or service (paid or free) as a courtesy.
5.1. The cost of a Service is indicated in the description on the relevant page of the website, which the Customer adds to the Cart for calculation.
5.2. The Customer pays for Services on a 100% prepayment basis.
5.3. Payment for Services by the Customer constitutes the Customer’s understanding of and full consent to this public offer.
5.4. Payment for Services is made by transferring funds to the Contractor’s current account. The available payment methods for the selected Service are specified on the website or in the payment invoice sent to the Customer after completing the application on the website.
5.5. The Contractor has the right to unilaterally change the price of the Services until payment is made by publishing the new price on the website.
5.6. By mutual agreement of the Parties, the Customer may be granted the right to pay for the Service in installments.
5.7. A Service is considered paid from the moment the funds are credited to the Contractor’s current account.
5.8. If the Customer fails to pay any installment within the stipulated time, the Contractor has the right to deny the Customer access to the relevant Service without a refund.
5.9. If the Customer finds the quality of the Services unsatisfactory for any reason, the Customer may request a refund immediately after the first live class following the start of the Program.
5.10. To request a refund, the Customer must send an e-mail to info@english4it.online containing the following information:
• Customer’s full name;
• E-mail address used for the personal account and/or webinar service;
• Method, date, and amount of payment for Services;• Bank details of the card from which the payment was made;
• Reasons why the Customer believes the Services were inadequate.
The Customer is responsible for the accuracy of the data specified in the refund request.
5.11. Provided that the refund request meets the requirements of clauses 5.9 and
5.10, the Contractor shall return the paid funds within 30 (thirty) calendar days from the date of receipt of the request. Refunds are made to the card from which the payment was made, after deducting the cost of the first lesson, the cost of any trial lesson, and the payment system’s commission.
5.12. If the refund request does not contain the information specified in clause 5.10, or contains false information, the Contractor has the right to refuse the Customer a refund.
5.13. In case of violation by the Customer of clauses 4.12–4.14, 6.2, 6.3 of these Terms of Service, the funds paid by the Customer to the Contractor are not returned.
5.14. Any claims or statements sent by the Customer after the expiration of the period specified in clause 5.9 are not considered by the Contractor.
6. Termination of the Сontract
6.1. Termination of these Terms of Service is possible:
• by agreement of the Parties;
• in case of temporary interruption at the Customer’s initiative (in this case, the Parties sign an Appendix to this Agreement);
• in case of violation by the Customer of obligations or conditions stipulated in these Terms of Service.
6.2. Upon termination of the Terms of Service, if the Customer has paid more than the cost of the actual number of classes provided, the Contractor will return 100% of the amount paid for the classes not yet conducted.
6.3. Termination of the Terms of Service by one of the Parties does not exempt the Customer from paying for the Services already provided.
6.4. The Customer must notify the Contractor in writing of their intention to terminate the Agreement at least 15 (fifteen) days before the scheduled last lesson.
6.5. The Parties are released from responsibility for partial or complete non-fulfillment of obligations under this Agreement if such non-fulfillment is the result of force majeure circumstances, confirmed by the Chamber of Commerce and Industry of Ukraine, which arose after this Agreement entered into force.
7. Rights and Obligations of the Customer
7.1. The Customer has the right:
7.1.1. To receive Services under these Terms of Service.
7.1.2. To receive information from the Contractor about the Services provided and the terms of their provision by phone, by sending a request to the e-mail address indicated on the Site, or via the feedback form.
7.1.3. To log into online webinars from only one access point (personal computer, laptop, tablet, smartphone, etc.) under their account.
7.1.4. To exercise all consumer rights in accordance with the current legislation of Ukraine.
7.2. The Customer is obliged:
7.2.1. To pay for the Services in full, in the manner and within the terms stipulated in these Terms of Service.
7.2.2. To provide the Contractor with up-to-date and accurate contact details. The Customer is responsible for the truthfulness of this information.
7.2.3. To maintain in good technical condition the equipment and communication channels necessary to access the Site.
7.2.4. To independently and in a timely manner review information about schedules, dates, times, costs, and conditions of the provision of Services, as communicated via e-mail, Viber, personal account, or posted on the website. The Customer assumes full responsibility for the consequences of late or missed review of such information.
7.2.5. To complete recommendations, homework, and requirements of the Contractor related to a Service. If the Customer refuses to complete tasks, the Contractor cannot issue a certificate of excellence. The Contractor reserves the right to terminate access to the course for non-compliance.
7.3. The Customer is prohibited from:
7.3.1. Recording in any form (audio, video, screenshots, photos, or other methods) online classes conducted under these Terms of Service.
7.3.2. Copying or distributing in any way audio, video, or informational materials received.
7.3.3. Distributing materials by transcribing or translating them into other languages.
7.3.4. Using materials for commercial purposes.
7.3.5. Using information received from the Contractor to create a competing service or for commercial/financial benefit without prior agreement.
7.3.6. Conducting their own activities on the basis of the Contractor’s Services.
7.3.7. Disseminating false or defamatory information about the Contractor, its teachers, coaches, or staff, or information that incites intolerance, hostility, or violates Ukrainian or international law.
7.3.8. Transferring or providing access to the Service to third parties or receiving Services jointly with third parties.
8. Rights and Obligations of the Contractor
8.1. The Contractor has the right to:
8.1.1. Independently determine the forms and methods of providing Services, in compliance with these Terms and current legislation.
8.1.2. Unilaterally determine the cost of Services.
8.1.3. Independently determine or change the dates of online classes.
8.1.4. Independently determine or change the content, duration, and amount of information in online classes within the Program.
8.1.5. Make photo, video, or audio recordings during online classes and use them at its discretion. The Customer consents to these actions and authorizes the Contractor to publish, distribute, reproduce, edit, or otherwise use such recordings.
8.1.6. Involve third parties, including trainers, in the provision of Services.
8.1.7. Request any information from the Customer necessary to fulfill obligations. If the Customer fails to provide such information, the Contractor may suspend Services until it is received.
8.1.8. Conduct surveys or request feedback and distribute results in compliance with personal data protection legislation.
8.1.9. Refuse to provide Services or restrict access to the Program without refund if:
• the Customer provides false information;
• the Customer violates payment terms;
• the Customer violates clauses 4.12–4.14, 6.2, or 6.3.
8.1.10. Send newsletters (including promotional materials) to the Customer’s e-mail, with an unsubscribe option.
8.1.11. Unilaterally make changes to these Terms of Service by posting a new version on the Site.
8.2. The Contractor is obliged to:
8.2.1. Provide Services of appropriate quality.
8.2.2. Store personal data and information received from the Customer in accordance with this Agreement.
8.2.3. Provide information about the Services and their terms.
8.2.4. Inform the Customer about changes in the procedure for providing Services by posting such information in accordance with clause 4.11.
9. Responsibility of the Parties and Dispute Resolution
9.1. In the event of disputes, the Parties shall take all measures to resolve them through negotiations.
9.2. If disputes cannot be resolved through negotiations, they shall be resolved in court in accordance with the current legislation of Ukraine.
10. Protection of Personal Data and Confidential Information
10.1. By accepting these Terms of Service, the Customer gives explicit consent to the processing and use of their personal data in accordance with Ukrainian legislation.
10.2. Processing of personal data includes collection, storage, adaptation, updating, use, transfer, and destruction of personal data by the Contractor or affiliated persons for maintaining the Customer database.
10.3. The Customer agrees that the Contractor may transfer personal data to affiliated persons without additional consent.
10.4. All information received by the Customer in connection with the Services (including program access passwords) is considered confidential information and a trade secret of the Contractor.
10.5. The Customer agrees not to disclose or transfer confidential information or trade secrets of the Contractor to third parties without prior written consent.
11. Intellectual Property Rights
11.1. All online classes, webinars, recordings, materials, and content provided under these Terms are protected intellectual property.
11.2. Copyright and related rights belong to the Contractor. The Customer is granted only a personal, non-commercial right to use the materials, unless otherwise agreed in a separate written contract.
11.3. Copying, reproduction, distribution, translation, adaptation, public demonstration, or any other use of the materials without prior written consent of the Contractor is prohibited.
12. Other Сonditions
12.1. These Terms of Service come into effect from the moment the Customer makes payment for any Service on the website and remain valid until terminated as set out herein.
12.2. In cases not provided for in this Agreement, the Parties shall be governed by the current legislation of Ukraine.
12.3. The Parties confirm their full understanding of the subject and content of this Agreement, the rights and obligations arising from it, and agree that the text reflects their intentions and will.
12.4. If any provision of these Terms becomes invalid, this does not affect the validity of the remaining provisions.
12.5. The Parties agree that the law of Ukraine applies to all relations arising under these Terms of Service.
12.6. The Parties may, at any time, conclude this contract in the form of a written bilateral document.
12.7. Changes to these Terms of Service come into force after being posted on the Site by the Contractor.
All rights reserved, 2025
Textbooks
Resources
DOCUMENTS